Refund & Cancellation Policy

1. Students pay nothing

Platform access, your profile, assessments, career roadmap and your iScore are free for students — permanently. There is no subscription, no certificate fee and no paid tier that raises a score. Because no student payment is ever taken, no student refund can arise. If anyone claiming to represent iManageWorks asks a student for money, it is not us; report it to growth@imanageworks.com.

2. iCourses — 7-day full refund

Courses are sold individually or as the All-Access Pass. If a course is not what you expected, email us within 7 days of payment and we refund the full amount. You do not need to justify the request.

• Email growth@imanageworks.com from the address you purchased with
• Quote your Razorpay payment ID — it is on your receipt
• We process the refund within 2 working days of approving it
• Funds reach your original payment method in 5–7 working days, depending on your bank

Refunded course access is withdrawn. Requests after 7 days are considered case by case — we would rather fix a genuine problem than keep money you feel was badly spent, but the guarantee itself is the 7-day window.

3. Employer partnerships — 7-day full refund

The Founding Employer Partner subscription carries the same 7-day full-refund window from the date of payment. After 7 days the current term is non-refundable, but you may cancel renewal at any time and your access continues to the end of the paid period.

Where a partnership includes bespoke work — a sponsored challenge, a custom assessment or a campus programme — and delivery has already commenced, refunds are pro-rated against work completed. We will show you the calculation.

4. University programmes

Institutional programmes are governed by the agreement or order form signed for that engagement. Where that agreement conflicts with this page, the agreement governs.

5. Failed and duplicate payments

If a payment fails but money leaves your account, your bank auto-reverses it, usually within 3–5 working days. If it has been longer, email us with your bank reference number and we will chase it with Razorpay on your behalf. Duplicate payments are refunded in full as soon as we spot them or you tell us, whichever comes first.

6. Cancellation

You may cancel a recurring employer partnership at any time by emailing growth@imanageworks.com. Cancellation stops the next renewal; it does not shorten the period you have already paid for. There is no cancellation fee. Individual course purchases and the All-Access Pass are one-time payments and carry nothing to cancel.

7. GST

All prices are inclusive of GST. Refunds are processed on the full amount paid, GST included, and a credit note is issued against the original tax invoice.

8. How to reach us

Email growth@imanageworks.com or WhatsApp +91 96385 99069. We reply within one working day.